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AOS SUPPORT

How can we help?

Find answers for your AOS account, marketplace activity, seller tools, messaging and calls, Shorts, Live, safety, and privacy. If the answer is not here, you can contact our support team directly.

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Popular support areas

COMMON QUESTIONS

Frequently asked questions

Choose a topic and open any question for more detail.

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Accounts

Access, preferences, verification, and account controls.

How do I create an AOS account?
Select Register, enter the requested account details, and complete any verification steps shown during sign-up. If you already have an account, use Login instead.
I forgot my password. What should I do?
Open Forgot Password, enter the email address associated with your account, and follow the recovery instructions. If you still cannot regain access, contact support from the email address you normally use with AOS.
How do personal and business verification work?
Signed-in users can open Verification to see the verification options available to their account. Business verification is available to eligible seller accounts and may require business documents in addition to identity information.
How do I delete or restore my account?
You can begin deletion from your account settings. AOS currently provides a 30-day restoration period after deletion is requested. Read the Account Deletion page before continuing so you understand what is hidden, retained temporarily, and permanently removed.
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Marketplace

Listings, sellers, wishlists, reviews, and discovery.

How do I find an item or service?
Browse the Shop, explore Categories, or use text, voice, and image search. Results can also use your marketplace preferences, such as location and currency, where those filters are available.
How do I contact a seller?
Open a listing or seller storefront and use the available contact action to start a conversation. AOS Connect keeps supported marketplace conversations inside your account so you can return to them later.
How do I post or manage a listing?
Start from Create an Ad and follow the category, description, details, pricing, and media steps shown for the selected category. Your existing listings are available from My Listings.
How do wishlists and reviews work?
Use the save control on eligible listings to keep them in your Wishlist. Reviews are tied to genuine marketplace interaction requirements; when you are eligible to review a listing, AOS will expose the review action from the relevant listing or reviews screen.
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Connect & social

Messaging, calls, profiles, Shorts, Live, and notifications.

Where are my chats and calls?
Open Connect to access conversations and call history. Supported conversations can include direct or group chat, attachments, replies, reactions, starred messages, and audio or video calling depending on the conversation and account state.
How do Shorts work?
Shorts appear in the Feed. You can publish supported photo or video Shorts, interact with published content, save or repost content where available, and open sounds or hashtags to discover related Shorts.
How do I start or watch a Live session?
Browse Live to discover available sessions. Eligible signed-in users can use Go Live to prepare and start a broadcast. Camera and microphone access depend on your browser and the permissions you grant.
Where can I see account activity and notifications?
Use Notifications for supported account alerts and Activity Center for activity available to your account. Notification delivery can also depend on browser or device permission settings.
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Safety & privacy

Reporting, blocking, privacy, and safer marketplace use.

How do I report a listing or other content?
Open the relevant listing or supported content and choose its report action. Select the closest reason, add useful context where requested, and submit the report for review. Avoid including unrelated sensitive information in the report description.
How do I block or unblock someone?
Blocking controls are available from supported user-profile actions. You can review accounts you have blocked from Blocked Accounts and change your block state there when appropriate.
What should I do if a marketplace interaction feels suspicious?
Stop the interaction if you are uncomfortable, avoid sharing passwords or verification codes, keep useful evidence, and use AOS reporting or blocking tools where applicable. For an account or safety issue that needs further review, contact AOS Support with the relevant listing, account, conversation, or content identifier if you have it.
Where can I read how AOS handles my data?
Read the Privacy Policy for information about account data, marketplace activity, communications, location information, content, retention, security, and the choices available to you.

CONTACT SUPPORT

Still need help?

Email us with a clear description of the issue and, when relevant, the listing, account, conversation, Short, Live, review, or report identifier. Please do not send passwords or one-time verification codes.

Email Support

Support email: kalutudaniel@gmail.com

This help page applies to the Africa Online Space website, mobile application, and related AOS services.

Last updated: 28 September 2026.