Privacy Policy

Africa Online Stores ("we", "our", "us") operates a multi-vendor platform that connects buyers and vendors. This Privacy Policy explains how we collect, use, and protect information when you use our application and related services.

1. Information We Collect

• Personal Information: Name, email address, phone number, and address (address is optional unless placing an order). Collected to authenticate users, manage accounts, and facilitate orders.
• Financial Information: Purchase history, collected to manage orders and provide order history.
• Photos and Videos: Images and videos uploaded by vendors for their product listings. Optional and visible to buyers.
• App Info and Performance: Crash logs, diagnostics, and other performance data, collected to improve app performance and security.
• App Activity: App interactions and other user-generated content, such as product reviews, reporting products and adding items to cart.

2. How We Use Information

• Enable app functionality and authenticate users.
• Manage user accounts and facilitate communication between buyers and vendors.
• Monitor app performance and conduct analytics to improve the service.
• Ensure platform security, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We do not share your personal data with third parties beyond what is necessary for app functionality. This means:

• With Vendors/Buyers: Limited information (such as contact details) is shared to enable buyers and vendors to communicate when users initiate contact or place orders.
• For Legal Reasons: If required by law, regulation, or legal process.

No other third-party SDKs collect personal data beyond what is required to run our app.

4. Data Deletion & Retention

You can request deletion of your account and associated personal data at any time: Delete Your Account. Upon deletion, your data will be removed from active systems. Some data (such as logs or records needed for security or legal compliance) may be retained for up to 12 months.

5. User-Generated Content

Vendors are responsible for content they upload (product images, videos, descriptions). We may review and remove content violating our Terms & Conditions or applicable laws.

6. Your Rights

• Access and update your account information at any time.
• Request deletion of your account and personal data.
• Contact us to exercise rights related to data access, correction, or portability.

7. Data Security

We implement technical and organizational measures to protect your data, including:

• Encryption of all data transmitted over HTTPS.
• Access controls to limit who can view or modify personal data.
• Monitoring servers for potential vulnerabilities.
• Safeguards on file uploads to reduce risks.

8. Children and Age Restrictions

Our services are intended for users aged 18 and above. We do not knowingly allow children under 18 to register. Any data collected from children will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and reflect a new "Effective Date."

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Kalutu Daniel
Changamwe
Mombasa - 80100
Kenya
Email: kalutudaniel@gmail.com